Regarding Concerns about Coronavirus (COVID-19)
The health and safety of our patients and our staff is our highest priority at Lakeview Dermatology. With the heightened concerns regarding the spread of the Coronavirus (COVID19) in our community, Lakeview Dermatology has been closely following the information provided by the World Health Organization (WHO), the Centers for Disease Control (CDC), the Texas Medical Board (TMB), the American Academy of Dermatology (AAD), and the recent regulations imposed by Tarrant County. Following the guidelines and mandates of these authorities, in addition to our own high standards for maintaining a safe environment, we have implemented a number of changes to our practice and multiple additional precautionary measures in our clinic until this situation has stabilized. These measures will be reviewed daily and further enhanced in every way possible.
These protective and safety measures currently include:
- Limiting in-person face-to-face clinic visits to only urgent or emergent concerns. While we consider all of our patients’ concerns important, until this crisis has stabilized, we are instructed to triage the reason for each visit and use our best judgement to decide who absolutely needs to be seen in person. We are accomplishing this by screening all patient’s by phone prior to their appointments in order to best determine the nature of the visit, and re-scheduling as necessary. Be assured that we are working on solutions to this measure via TELEHEALTH – please see below.
- Screening patients on the day of their visit to make sure they are not exhibiting signs or symptoms related to COVID-19 infection. We will be inquiring by phone regarding the presence of recent-onset cough, fever, or difficulty breathing, and as well as screening for fever upon presentation. We will also inquire as to whether the patient has had exposure to anyone who may have these symptoms or documented COVID-19 infection.
- Minimizing the exposure of both patients and staff during those visits that do require face-to-face evaluation. We are accomplishing this by requesting patients call us when they have arrived and wait in their car until we escort them into clinic. Visits will be limited to patient-only, unless circumstances deem otherwise. We have hand sanitizer available and are performing safe-distancing as best possible. All staff will be wearing masks and we will do our best to provide the same for our patients if available. Additionally, we have increased our already strict standards of disinfection and are aggressively disinfecting all areas of our clinic after every visit and routinely throughout the day.
- Performing telemedicine/telehealth visits that can be conducted remotely!! We have just this week launched a telehealth service that works through our current electronic health record vendor, EMA by Modernizing Medicine. This will enable patients to interact directly with Dr Mittelbronn through real-time video and audio via either smartphone or computer with a webcam. This system has a few bugs to work out, but the test visits we have performed thus far have gone well and patients have appreciated this option. The process of registration still needs some fine tuning, so we are walking patients through the process over the phone. To schedule a telehealth visit, contact us via phone at 817-752-5256 or by email at email@example.com and one of our friendly staff will be happy to schedule your e-visit.
We realize all these measures are not ideal and some may find onerous and we apologize for any inconvenience. However, your health and safety, as well as that of our staff, and community are most important at this critical time. We appreciate your patience and cooperation. We look forward to seeing you electronically soon!!
Dr Matthew A Mittelbronn, MD MPH and the
Staff of Lakeview Dermatology